·        Engage and grow client base:

o   Strengthenclient relations through effective communication

o   Anticipateand proactively address client issues

o   Responsiblefor collaboration growth and retention

o   Ensureincreased customer satisfaction scores

·        Efficiently manage operations:

o   Understand client requirements through identification ofproject scope and ensure project planning & deliverables

o   Identify and mitigate project risks. Review projectsperiodically with project managers against project plan and timelines as perclient requirements

o   Identificationof advanced technologies and their usage for enhancing efficiency

o   Ensure ecosystem for team in terms of infrastructure, labequipment/ instruments etc.

o   Collaborate and influence internal stakeholders/otherdepartments (e.g. Analytical, Project Management, HR, IT, Admin, Maintenanceetc.) to provide required resources/ services

o   Responsiblefor driving data integrity, IP confidentiality and safety protocols in thecollaborations

·        Ensure profitability:

o   Improve profitability through efficient management of allallocated resources

o   Identify new services/ business lines from existing customersfor growth

o   Control cost through alternative methods/ innovationand process optimization

o   Ensure timely revenue recognition

·        Provide support to sales/pre-sales team:

o   Provide sales team with scientific capabilities andinfrastructure related details for business growth

o   Validate the project viability, provide go–no–go decision andensure necessary inputs are provided to proposal/ S&M team

o   Facilitate and support sales team in deal closures/ businessdevelopment activities

·        Ensure high morale andskill development of team:

o   Participatein recruitment process

o   Motivate,recognize and retain best talent through various reward &recognition programs

o   Train anddevelop team members through Learning & Development programs

o   Enhanceteam performance through periodic reviews and corrective measures

o   Careermanagement discussions with team members

o   Mentorteam members

o   Improveemployee satisfaction scores