Strengthen client relations through effective communication
Anticipate and proactively address client issues
Responsible for collaboration growth and retention
Ensure increased customer satisfaction scores
Efficiently manage operations:
Understand client requirements through identification of project scope and ensure project planning & deliverables
Identify and mitigate project risks. Review projects periodically with project managers against project plan and timelines as per client requirements
Identification of advanced technologies and their usage for enhancing efficiency
Ensure ecosystem for team in terms of infrastructure, lab equipment/ instruments etc.
Collaborate and influence internal stakeholders/other departments (e.g. Analytical, Project Management, HR, IT, Admin, Maintenance etc.) to provide required resources/ services
Responsible for driving data integrity, IP confidentiality and safety protocols in the collaborations
Ensure profitability:
Improve profitability through efficient management of all allocated resources
Identify new services/ business lines from existing customers for growth
Control cost through alternative methods/ innovation and process optimization
Ensure timely revenue recognition
Provide support to sales/ pre-sales team:
Provide sales team with scientific capabilities and infrastructure related details for business growth
Validate the project viability, provide decision and ensure necessary inputs are provided to proposal/ S&M team
Facilitate and support sales team in deal closures/ business development activities
Ensure high morale and skill development of team:
Participate in recruitment process
Motivate, recognize and retain best talent through various reward & recognition programs
Train and develop team members through Learning & Development programs
Enhance team performance through periodic reviews and corrective measures
Career management discussions with team members
Mentor team members
Improve employee satisfaction scores
Functional/ Technical Skills
Competencies
Knowledge of Chemistry and Execution
Knowledge of safety protocols
Knowledge of IP & Confidentiality and Data Integrity
Ability to conduct cost benefit analysis and optimum usage of resources
Academic qualifications and experience required for the role
Required Educational Qualification & Relevant experiencePh.D./ PDF (Organic/ Medicinal Chemistry) with 10 - 14 years of relevant experienceAdditional Requirements Candidates with their research publications in leading journals would be preferred
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