Responsibilities

• The position will coordinate the activities and fulfilling the needs across ERP and analytics-based SAP processes.
• Implement internal project by performing planning, development, implementation, analysis, testing, and deployment of projects.
• Enforces policies and standards.
• The role will be accountable for all aspects and improvements within SAP problem management processes and manage the execution of some centralized master data management functions.
• Finally, the role will help gather customer satisfaction information and feedback to help drive future efforts in SAP.
• Direct management & oversight of the technical and functional support provided by AMS vendors and coordinate with functional subject matter experts across the organization.
• Plan and manage all activities related to the SAP deployments spanning from expanding or adding business functionality, integrations of new line of business into SAP and enhance SAP business processes.
• Responsible for analyzing customer reported issues.
• Working with various subject matter experts, identify the root cause, determine the best design options and implement the solution.
• Work with senior stakeholders and business process owners to understand the needs and priorities for problem tickets/help desk items.
• Understand the current technical background to facilitate the assignment of SAP support help desk issues and track the resolution process.
• Ensure that system fixes and/or changes to address SAP problems do not adversely affect other business processes.
• Responsible for ensuring the system Change Management policies are adhered to for all changes deployed to Production.
• Drive the collection of information from our end users to help with the prioritization of future work and identify the current gaps in system functionality.

Required Educational Qualification & Relevant experience

BE (Computer Science) / MCA With Relevant experience:  At least 5 -10 years