Responsibilities

• Engage and grow client base:
  • Strengthen client relations through effective communication
  • Anticipate and proactively address client issues
  • Responsible for collaboration growth and retention
  • Ensure increased customer satisfaction scores
• Efficiently manage operations:
  • Understand client requirements through identification of project scope and ensure project planning & deliverables
  • Identify and mitigate project risks. Review projects periodically with project managers against project plan and timelines as per client requirements
  • Identification of advanced technologies and their usage for enhancing efficiency
  • Ensure ecosystem for team in terms of infrastructure, lab equipment/ instruments etc.
  • Collaborate and influence internal stakeholders/other departments (e.g. Analytical, Project Management, HR, IT, Admin, Maintenance etc.) to provide required resources/ services
  • Responsible for driving data integrity, IP confidentiality and safety protocols in the collaborations
• Ensure profitability:
  • Improve profitability through efficient management of all allocated resources
  • Identify new services/ business lines from existing customers for growth
  • Control cost through alternative methods/ innovation and process optimization
  • Ensure timely revenue recognition
• Provide support to sales/ pre-sales team:
  • Provide sales team with scientific capabilities and infrastructure related details for business growth
  • Validate the project viability, provide go–no–go decision and ensure necessary inputs are provided to proposal/ S&M team
  • Facilitate and support sales team in deal closures/ business development activities
• Ensure high morale and skill development of team:
  • Participate in recruitment process
  • Motivate, recognize and retain best talent through various reward & recognition programs
  • Train and develop team members through Learning & Development programs
  • Enhance team performance through periodic reviews and corrective measures
  • Career management discussions with team members
  • Mentor team members
  • Improve employee satisfaction scores

Functional/ Technical Skills

Competencies

• Knowledge of Chemistry and Execution
• Knowledge of safety protocols
• Knowledge of IP & Confidentiality and Data Integrity
• Ability to conduct cost benefit analysis and optimum usage of resources

Academic qualifications and experience required for the role

Required Educational Qualification & Relevant experiencePh.D./ PDF (Organic/ Medicinal Chemistry) with 10 - 14 years of relevant experienceAdditional Requirements Candidates with their research publications in leading journals would be preferred